Made for small businesses
Turn customer reviews into thoughtful replies in seconds.
Reply AI is built for every small business — restaurants, salons, dental offices, contractors, boutiques, and every business in between.
Review
Came in last week for a cleaning and the hygienist was fantastic — gentle, thorough, and actually took time to explain things. Front desk was welcoming too. Will definitely be coming back.
Reply draft
Thank you so much for the kind words — we're thrilled you had a great visit. We'll be sure to pass your note along to the team. Looking forward to seeing you at your next cleaning!
Why owners use Reply AI
Real replies, written the way you'd want to write them — if you had the time.
Three drafts, every time
Different openings, different emphasis, different length. Pick the one that sounds most like you.
Tone-aware
Professional, warm, or apologetic — matched to the moment, not generic corporate-speak.
No invented facts
Replies never fabricate names, prices, or staff members. You stay in control of what's said.
Seconds, not minutes
Paste, click, copy — free to try right in your browser. Handle a week of reviews on your lunch break.
Personalization
Context makes every reply yours.
Paste the review, then tell Reply AI whatever matters — that it was your one bad Friday night, that the guest is a regular, that you're under new ownership. The draft reflects it.
No generic "sorry for your experience" templates. Every reply sounds like it came from someone who actually works there — because it's shaped by what you tell it.
Review
"Food was cold by the time it got to the table and we waited forever. Not coming back."
Your context
Friday was our first night back after kitchen renovations. A short power issue set dishes back 30 minutes. Would love to invite them back with a complimentary appetizer.
Reply · Apologetic
I'm so sorry your visit fell short — Friday was our first night back after kitchen renovations and a short power issue set us behind. I'd love the chance to make it right; reach out and we'll have an appetizer waiting on your next visit.
How it works
Three steps between you and a reply you're proud to post.
Paste the review
Copy any customer review — positive or negative — and paste it into Reply AI.
Pick a tone
Choose Professional, Warm, or Apologetic depending on what the moment calls for.
Copy and post
Get three reply drafts. Pick your favorite, tap copy, and paste it back into your reply box.
Save hours every week
Stop staring at the review tab wondering how to respond. Let Reply AI draft it for you.
Open the app →